Shipping Policy

Last updated: 10 September 2026

Thank you for shopping with Natalie Marie Skincare.

We aim to prepare and dispatch all orders as quickly as possible.

UK Delivery

Delivery options, costs and estimated delivery times are shown at checkout before you complete your purchase.

Once your order has been dispatched, you may receive tracking information where this is available for the delivery service selected.

Please ensure that your delivery address is entered correctly at checkout. Natalie Marie Skincare cannot be responsible for delays caused by incorrect or incomplete address information supplied by the customer.

Dispatch Times

Orders are processed on business days, excluding UK bank holidays.

During particularly busy periods, launches, promotions or seasonal events, dispatch may take slightly longer than usual.

Where a specific delivery timeframe is agreed with you, we will aim to deliver within that timeframe. Otherwise, orders will be delivered without undue delay and in accordance with applicable consumer law.

International Delivery

Where international shipping is available, delivery options and costs will be displayed at checkout.

International delivery times vary depending on destination and carrier.

Customers ordering outside the United Kingdom may be responsible for customs duties, import taxes, local taxes or other charges imposed by the destination country unless otherwise stated at checkout.

Natalie Marie Skincare is not responsible for delays caused by customs clearance or local authorities.

Tracking

Where tracking is included with your chosen delivery service, tracking details will be sent to the email address supplied with your order.

Please allow time for tracking information to update after dispatch.

Delayed Orders

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier delays, adverse weather, customs processing or peak seasonal demand.

If your order has not arrived within the expected delivery period, please contact:

contact@nataliemarieskincare.co.uk

and we will investigate.

Lost or Damaged Parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible and include your order number and any relevant photographs.

We will work with the delivery provider to resolve the issue.

Incorrect Address

Customers are responsible for providing an accurate delivery address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Delivery and Consumer Rights

Where no specific delivery timeframe has been agreed, UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is made.

Nothing in this Shipping Policy affects your statutory consumer rights.

Contact

For delivery questions, please contact:

Natalie Marie Skincare Ltd
Email: contact@nataliemarieskincare.co.uk