Privacy Policy

Privacy Policy

Last updated: 10 September 2026

Natalie Marie Skincare Ltd is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase from us, join The Gold List, contact us or otherwise interact with Natalie Marie Skincare.

1. Who we are

Natalie Marie Skincare Ltd is the data controller responsible for your personal data.

Company: Natalie Marie Skincare Ltd
Company number: 14301809
Registered office: Office Suite 134 Longwalk Road, Stockley Park, Uxbridge, England, UB11 1FE
Email: contact@nataliemarieskincare.co.uk

Our website is:

nataliemarieskincare.co.uk

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • billing and delivery address;

  • telephone number;

  • order and purchase information;

  • payment and transaction information;

  • customer account information;

  • communications you send to us;

  • competition, giveaway or promotion entries;

  • marketing preferences;

  • reviews, feedback and survey responses;

  • information about how you use our website, including device, browser, IP address and website activity;

  • information collected through cookies and similar technologies.

We do not normally receive or store your full payment card details. Payments are processed by our payment providers.

3. How we collect your information

We may collect personal information when you:

  • purchase a product;

  • create a customer account;

  • join The Gold List or another email signup form;

  • contact us;

  • enter a competition, giveaway or promotion;

  • leave a review or provide feedback;

  • interact with our website;

  • engage with our marketing.

Some technical information may also be collected automatically through cookies, pixels and similar technologies, subject to your cookie choices where consent is required.

4. How we use your personal information

We may use your personal information to:

Process and fulfil orders

This includes taking payment, arranging delivery, providing order updates, dealing with returns and providing customer support.

Our lawful basis is generally the performance of our contract with you.

Meet our legal obligations

We may retain and use information where necessary for tax, accounting, fraud prevention, regulatory or other legal requirements.

Our lawful basis is compliance with a legal obligation.

Operate and improve our business

We may use information to:

  • administer our website;

  • understand how customers use our website;

  • improve our products and services;

  • prevent fraud and protect our website;

  • respond to customer enquiries;

  • analyse business performance.

Where appropriate, we rely on our legitimate interests in operating, protecting and improving Natalie Marie Skincare, provided those interests do not override your rights and freedoms.

Send marketing

If you join The Gold List or otherwise agree to receive marketing from us, we may send you emails about:

  • products;

  • launches;

  • private offers;

  • promotions;

  • events;

  • skincare content;

  • brand news;

  • competitions;

  • other Natalie Marie Skincare updates.

Where consent is required, we rely on your consent.

In some circumstances, the law may also allow us to contact existing customers about similar products under the electronic marketing “soft opt-in” rules, provided the relevant requirements have been met.

You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting us at:

contact@nataliemarieskincare.co.uk

You have an absolute right to object to the use of your personal data for direct marketing.

5. The Gold List

When you join The Gold List, we collect your email address and any other information you voluntarily provide.

We use this information to send Natalie Marie Skincare marketing communications, including private offers, product launches, early access and other brand updates.

If a Gold List incentive or discount is offered, separate promotional terms may apply.

You can leave The Gold List at any time using the unsubscribe link contained in our emails.

6. Who we share your information with

We may share personal information with trusted third-party service providers where necessary to operate our business.

These may include:

  • Shopify and ecommerce service providers;

  • payment processors;

  • delivery and fulfilment providers;

  • email marketing providers;

  • website hosting and technology providers;

  • analytics and advertising providers;

  • customer service tools;

  • professional advisers such as accountants, insurers and legal advisers;

  • regulators, law enforcement bodies or authorities where required by law.

We only share information that is reasonably necessary for the relevant service.

We do not sell your personal information.

7. Shopify

Our online store is hosted by Shopify.

Shopify processes personal information in order to provide ecommerce, checkout, customer account, analytics and related services.

Because Shopify operates internationally, personal information may be processed outside the UK. Shopify states that it uses appropriate safeguards for international transfers where required by law.

You can read more about Shopify’s privacy practices on Shopify’s website.

8. Email marketing providers

We may use third-party email marketing platforms to manage subscriber lists, marketing emails and automated customer communications.

These providers may process information such as:

  • your email address;

  • marketing preferences;

  • email engagement;

  • purchase information;

  • website behaviour where tracking has been enabled.

Where we change email marketing providers, your information may be securely transferred to the replacement provider for the same purposes.

9. Cookies, analytics and advertising

Our website uses cookies and similar technologies.

These may be used to:

  • make the website function correctly;

  • remember your preferences;

  • understand website usage;

  • measure website performance;

  • analyse marketing effectiveness;

  • personalise advertising;

  • measure purchases and other conversions.

Where UK law requires consent for non-essential cookies or tracking technologies, these technologies will only be used in accordance with your consent choices.

You can manage your cookie preferences through the cookie controls available on our website.

10. International transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal information is transferred internationally, we require appropriate protections to be used where required by applicable data protection law. These may include adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

11. How long we keep your information

We only keep personal data for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, accounting or reporting obligations.

Different types of information may therefore be kept for different periods.

For example:

  • order and transaction records may be retained for the period required by applicable tax and accounting laws;

  • customer service correspondence may be retained while it remains relevant;

  • marketing information may be retained while you remain subscribed or until it is no longer required.

If you unsubscribe from marketing, we may retain limited information on a suppression list so that we can respect your request not to be contacted again.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our ecommerce and payment providers also use security measures appropriate to their services.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of how we use your information;

  • object to certain uses of your personal information;

  • request transfer of your personal information in certain circumstances;

  • withdraw consent where we rely on consent;

  • object at any time to the use of your personal information for direct marketing.

Not all rights apply in every situation and some rights are subject to legal exceptions.

To exercise your rights, contact:

contact@nataliemarieskincare.co.uk

We may need to verify your identity before completing a request.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information about how to contact the ICO is available at:

ico.org.uk

15. Children

Our website and products are not specifically directed at children and we do not knowingly seek to collect personal information from children for marketing purposes.

16. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of websites operated by other organisations. We recommend reviewing their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.

The latest version will always be published on this page and the “Last updated” date will be amended accordingly.

18. Contact us

For privacy questions, requests or complaints, contact:

Natalie Marie Skincare Ltd
Office Suite 134 Longwalk Road
Stockley Park
Uxbridge
England
UB11 1FE

Email: contact@nataliemarieskincare.co.uk